Frequently Asked Questions

Do I need a referral?

Yes, you will need a current referral from your Doctor or Optometrist to this practice. This is important as you will not be able to claim a rebate from Medicare if your referral is not current.

Do I need to bring anything with me to my appointment?

Please bring your current Medicare/Veteran Affairs/Pension/Health Care and Private Insurance cards with you to complete our Patient Information form. It is advisable to bring a list of your current medications and the result of any relevant tests e.g., blood tests, x-rays or pathology.

How do I make an appointment?

Please make an appointment by telephoning our office during office hours. It would be appreciated if you could explain the reason for your appointment, particularly if there is some urgency. We will aim to provide the most timely appointment possible.

How long will my appointment take?

We recommend that you allow for at least 2 hours for your visit. It is a good idea to bring a support person to your consultation, but please limit this to one person as our waiting space is limited. Unfortunately there are sometimes delays, as it is not possible to predict the investigations or treatment that will be required during your visit. Some patients are referred on an emergency basis, and this could cause a delay in your visit. We aim to complete diagnostic workup and treatment for all patients on the same day as their appointment. We apologise for any resulting delay and the inconvenience this may cause you.

Can I drive after my visit?

You should not drive yourself to the appointments as drops may be put in your eyes that will blur your vision. You should not drive for at least 4 hours after your consultation if drops have been administered. If you have LASER treatment, you should not drive for the rest of the day.

Where can I park?

Free 2 hour parking is available in Kite Street in front of our Practice. There is also a public all-day carpark located on the corner of Lords Place and Kite Street.

Will I be required to pay for my appointment on the day?

Yes, payment is required on the day of the consultation. We do not bulk bill, but have reduced fees for pensioners. Please ensure you have your current pension/healthcare card with you at the time of consultation. If tests or procedures such as Visual field testing, OCT, LASER, injection or other procedures are required, a further fee will be charged. If you are unsure of costs, please speak with the staff BEFORE the tests are done.

How can payment be made?

We accept cash, cheque and have EFTPOS facilities. Rebate for the consultation and tests may be claimed from Medicare electronically after payment, provided you have a current referral. It is advisable to ensure Medicare have your bank details prior to the appointment as this should ensure your Medicare rebate is back to your bank account within a matter of days. Veterans Affairs claims will be made directly.

Am I able to claim from Medicare following my Appointment

Yes, we are able, in most circumstances, to lodge your claim directly with Medicare, providing you have a current referral and payment is made on the day. At this stage you are unable to claim a medicare rebate for OCT and a procedure room fee. We will advise you of any non-rebatable item before the intervention is offered.

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